FREQUENTLY ASKED QUESTIONS

Can I order on WhatsApp?

Yes, you can order on our whatsApp number. +92 315 4103397
Who are the people behind Prime Dates?

This company is a brain child of a date lover from khairpur district in sindh province, Mr.Abdul Majeed Qureshi and he put up a dates syrup plant near the dates cluster of thehri in 1988. Today, Abdul Qavi Qureshi is leading the company and a small but enthusiastic team of date lovers.
Where are your dates from?

Pakistani Dates such as Aseel, Karbalain, kupra, mazafti dates are sourced locally from khairpur through our farms in contract or from other carefully visited farms In order to find the best quality dates and our chosen farms provide us the best quality of dates specially ASEEL DATES thar we supply locally and export to other countries and for the other imported varieties that we offer are selected from various farms throughout the world.
Do I need to set up an account?

You do not need an account to shop at Prime Dates. However, you will be able to enjoy a some of additional benefits if you register with us, such as:

  • Reviewing your past purchases.
  • Adding products to your Wish List and emailing items to friends for their reference.
  • Previewing new collections and receiving emails about our latest news.
  • Saving your address and card details for a faster shopping experience when you visit us next time.
  • Tracking your order status, including cancellation requests.
  • Creating a delivery address book to make gifting easier.
How can I track my order?

Once your order has been processed, you will receive a confirmation e-mail with a tracking number. To track your order, call our customer care team or email us to provide your tracking number.
Will my personal data be confidential?

We take data protection very seriously at Prime Date Products. All information provided through the website is stored on secure servers. All payment transactions carried out through our website are encrypted. Your card details and passwords are not available to any of our employees. Please note, it is your responsibility to keep any website passwords or login codes confidential. For more details, refer to our Privacy Policy.
Are any purchases final sale?

We are unable to accept returns on certain items. These will be carefully marked before purchase.
When will I get my order?

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location. See Our Shipping & Delivery
Where are your products manufactured?

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

How much does shipping cost?

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. See Our Shipping & Delivery
How can I exchange or cancel my order?

If you are not completely satisfied with the quality of your order upon arrival please let us know through our email within 48 hours of receipt, with a detailed description and photograph(s), for assistance with a replacement or exchange. Due to the perishable nature of our products, all claims submitted without proper support documents will not be eligible for re-shipment. Prime Date Products reserves the right to limit replacements. For more details, please go to our Returns & Refunds page.